Return / Refund Policy

To ensure the safety and hygiene of all our fur babies, please review our return and refund policy carefully before placing an order:

• No refunds for change of mind.
• Return or exchange requests must be made within 3 days from delivery.
• Items must be unused, unopened, unwashed, and in original packaging with hang tags attached.
• Proof of purchase is required.
• Used, unsealed, damaged, or altered items are strictly non-returnable.

Hygiene-Sensitive Items

• Apparel and neck collars are non-refundable and non-exchangeable for hygiene reasons.
• Please check the size chart carefully and measure your fur baby accurately before ordering.

Incorrect or Defective Items

• Report issues within 24 hours of delivery with clear photos and an unboxing video.
• Claims without sufficient proof may not be accepted.
  

Additional Notes

• Shipping fees are non-refundable.
  
• Return shipping (if approved) will be shouldered by the buyer unless the error is ours.
  
• Joy buyers, abusive behavior, or misuse of the return/refund system will result in account restriction or banning.
  
• We reserve the right to reject any return or refund request that does not meet our policy.